Five Questions You Should Ask Before Shipping Your Luggage
As Luggage Shipping Goes Mainstream, Travelers Should Select Provider Carefully
BOSTON, MA – February 15, 2010 – Sharp increases in checked baggage fees have caused many people to explore the option of shipping their luggage ahead. This trend has dramatically increased as U.S. airlines collected nearly $3 billion in checked baggage fees in 2009 while, according to last week’s Department of Transportation report, still mishandling more than 2.1 million bags.
Rates, reliability and services offered by different luggage forwarding solutions can vary greatly and consumers should be careful to select the right company for their next trip. Asking the following questions will ensure that you gather enough information to make the right choice for luggage free travel.
PRICING: Is the pricing all-inclusive? Ask whether additional fees will be added to the base shipping rate that you are quoted. Often times a pickup fee, particularly for same-day pickups, or fuel surcharge is applied after the fact. Major package shippers always have these additional fees and some luggage shipping companies charge upwards of $50 for pickup. Unless you understand the complete cost up front, it is impossible to accurately compare the alternatives.
GUARANTEE: Do you offer an on-time guarantee? If a company does not provide at least a full money back guarantee for late arriving shipments, you should look elsewhere. Reliable companies will not only offer a full money back guarantee, but will also cover any additional expenses that you might incur due to any late-arriving bags. Of course, you should ask to see this in writing before booking.
PACKAGING: Is additional packaging required? Traditional shipping companies require luggage to be sent in a box if you would like coverage for the value of your items. Even some specialty luggage shippers require wrapping luggage in large plastic bags. The most convenient option is to use a company whose system allows clients to send luggage, with their value covered up to $10,000 per bag, without any additional packaging.
INTERNATIONAL: Do you handle all customs documentation and clearance for my international shipment? Sending your personal items to a foreign country can be an incredibly complicated undertaking and you will want to choose a company who has the experience navigate the process on your behalf. If the country-specific customs regulations are not understood, lengthy delays and costly duties and taxes can result. Using a company that has proven specialization in forwarding luggage internationally can save you time, money and aggravation.
RELIABILITY: How do I know that you provide a reliable luggage delivery service? In addition to the guarantees mentioned above, look beyond marketing material or selected client testimonials for objective, independent verification of the company’s credibility. How long a company has been in business, partnerships with leading travel providers and positive press coverage are all good indicators of a reputable company.
You are likely to have the best experience with a company that specializes in shipping luggage. An established provider will offer a first class service level and more comprehensive guarantees for the same price or less than you would pay a traditional shipping company.
About Luggage Forward
For travelers seeking the utmost in convenience, reliability and predictability, Luggage Forward provides guaranteed delivery of baggage from doorstep to destination starting around $50 per bag. Luggage Forward leverages a worldwide network of shipping partners, innovative technology and honest, unparalleled customer care to give seasoned travelers the peace of mind they deserve. The smart alternative to checking and carrying bags, Luggage Forward is transforming today’s travel experience.
Luggage Forward has set the standard in door-to-door delivery of luggage and sports equipment for travelers since 1999. The company is the exclusive luggage delivery provider for many of the world’s leading travel brands including American Express Vacations, Fairmont Hotels & Resorts, Holland America Line, Merrill Lynch, Starwood Hotels & Resorts and US Airways. For more information, visit www.luggageforward.com or call 866-416-7447.
